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Complaint against Cablevision and unfair Fibertel for AMBULANCES

Proconsumer Association complained to the Secretary of Defense's Office of Consumer Fibertel by Cablevision and unfair to include the following:

"Termination: If you need to cancel any of our services must have their daily quota" .

This clause violates subsection h) of the Annex to Resolution No. 53/03 of the SDC and DC, which provides considered unfair to that "h) make the exercise of the right of contract termination by the consumer, prior to the cancellation of amounts owed to the supplier, in term contracts indeterminado o por plazo cierto que prevea la resolución anticipada ”.

“Si bien se cobran por adelantado los servicios de televisión por cable y de Internet prestados por las denunciadas, existen numerosos casos en que los usuarios acumulan algunos meses de deuda, sin permitírseles poder dar de baja dicho servicio hasta no abonar la totalidad de lo adeudado”, afirma Ricardo Nasio, Presidente de Proconsumer. Y agrega que: “Ambas prestadoras tienen otros medios legales para reclamar el pago de dichas deudas, sin necesidad de apartarse de los preceptos legales vigentes.”

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Transport: 8 out of 10 companies violate security

The Ombudsman's Office, Eduardo Mondino, released the results of an investigation into conditions in the passenger automobile transport long, short and mediadistancia.

"It has been determined - the ombudsman said - that 80% of companies authorized to perform this activity incurs repeated violacionesde the rules established to ensure the safety of its users.

Así, por ejemplo, el máximo de 8 horas, con posibilidad de ser extendido por otras 4 de carácter extraordinario, para que los conductores desarrollen sus tareas es habitualmente incumplido a través de lapsos mucho mayores a los permitidos ".

Otra de las infracciones mas frecuentes es la falta de presentación de los certificados de empadronamiento de las empresas en el registro respectivo y la inscripción de los conductores para ser dados de alta como tales ante la AFIP. Indicó Mondino que " incorporar un mayor número de unidades no fue acompañado con un incremento proporcional de choferes para conducirlas. Esto deriva en la ampliación de los horarios de trabajo .

In the city of Buenos Aires, in so far this year, irregularities were detected in 42%. Of the buses inspected internally on that basis amounted to 53.9% of inspections reported violations.

companies offered no evidence in his defense confirming the allegations put to them. The repeated violations over time leads to the conclusion that the penalties provided for are not currently provided to alleged economic benefit for the companies to transgress .

The Ombudsman noted that the agencies should increase the frequency and depth of the controls and the magnitude of the sanctions to be imposed.

Between 1 January and 22 March last, it was confirmed that many drivers and auxiliary personnel work longer than the legal time and do not have the hours of rest required. We also checked defaults in completing the work book of drivers and assistants on board, and the lack of grant of CHF in the months and lack of mandatory life insurance.

"Clearly, then, that excessive working hours is used in passenger motor transport long, short and mediadistancia as an effective tool to increase business revenue at the expense of established standards to ensure the safety of users, "concludes Mondino.

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TEAM: Forward

The consumer association claims that there adduction of the route deviations from line 20 Transportation Company Larrazabal is deleterious to the neighborhood of Villa Independence Party Lomas de Zamora. Residents have to walk 1 km to access the transport. It does not Iparraguirre moves down the street (his official tour as CNRT) or parallel but the ago by Virgil, forcing users must walk over 10 blocks access to the group.
Adduco formalize the acciones administrativas del caso.

Se encuentran afectados por esta situación más de 500 usuarios.

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tours FOOD: Label nutrition and healthy eating tips

Los alimentos envasados deben cumplir con diferentes normas legales, como por ejemplo, el rótulo nutricional con información acerca de las propiedades de los alimentos.

La Licenciada en Nutrición, María Celina Luque, asesora de la Subsecretaría de Defensa del Consumidor de la Nación, nos explica los diferentes términos y nos aconseja sobre alimentación saludable.

¿Qué son las grasas totales, las saturadas y las trans?

The term "total fat" refers to the total amount of fat that provides a food or food product or a portion thereof, in whole or in grams per serving, and sometimes as a percentage of daily value. That represents how many grams of total fat contributed by the food or product cover the recommended daily allowance of fat. The

saturated fat are those that by their chemical composition are solid at room temperature, in general it is all animal fats (from dairy products, meats, etc) are atherogenic fat (capacity deposited on artery walls) and excess in consumption produces alterations and pathologies cardiovascuales.

Are

unsaturated fats (polyunsaturated and monounsaturated) are vegetable oils that are liquid at room temperature and are known as "good fats" for good performance in protecting the walls of the circulatory system.

Then there are the trans fats are those unsaturated that industrial process "hydrogenized" and become more atherogenic than saturated fats raise cholesterol and circulatory attacking. Are useful for industry because they are very stable product with better conservation and texture

Is it advisable for children to consume these fats?. Which foods are in greater quantities?

If it is necessary that children and everyone eat all kinds of fats, but in just measure, cholesterol is a very important nutrient and even more so in children, colostrum or 1, breast milk is high in cholesterol because the child needs. The problem is excess.

Which of these fats should avoid people with high cholesterol?

People with high cholesterol should avoid saturated fats and trans fats and consume unsaturated vegetable oils that provide essential fatty acids and fat soluble vitamins that the body does not produce

Better that children consume regular soda or light?

is better for children to consume water and juices, depends if an obese or predisposed to it than eat light, but be careful that their consumption does not exceed the acceptable daily intake of artificial sweeteners.

Does saccharin, cyclamate, etc. long term is it harmful to health?

All

depends on not to exceed the acceptable daily intake. If you respect this, not harmful. Everyone has different sweetening power, for that reason, some should be used in greater quantities than others. In the signs of food with these sweeteners contained "food and drink diet or special regimes" and should note if saccharin, cyclamate, aspartame, etc.

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Consumer Rights in the Banking Recruitment

Interview with Isabel Novosad, President of the Association PADEC (Prevention, and Consumer Advice)

What are the most frequent complaints they receive in the association?

Fundamentally, are banking issues. Specific issues and abusive charges for debts that users can not pay. We are trying to do is to avoid being charged interest and fees abusive and that expenditures conform to the parameters of the law.


The credit card bill leaves it to the very banks interest on top of what can be done against this?

is exactly true. Art. 16 of the law of credit cards (25 065) enables the issuers of credit cards to apply up to 25% more than the fees set for personal loans. A literal interpretation would mean that institutions bank may charge up to 25% more than they wish to collect on personal loans. This interpretation also to be shocking with the guarantee of property rights implies a privilege of the financial sector at the expense of consumption and production.
For the art. 4 of the Consumer Protection Act, banks should report in a truthful, comprehensive, effective and sufficient criteria by which sets interest rates. With no explanation, the banks keep the money from users that overload with more debt than they should bear.

What is the interest rate you should charge?

In times of inflation, the judges considered the acceptable rate was 5% to 6% annual rate of inflation plus .
There is a whole of year 91 of the Charter Business, which warns of the danger that in times of stability the users end up paying higher interest rates in inflationary times.

Aristotle said that money makes money . But the gain should be a function of the job. For this reason, rates should not exceed the growth parameters económico.En 97 years, was applied between 70 and 80% interest on credit cards.

is currently between 18 and 35% annually in the first line card. The second line have a stake of between 80 and 90%. That is usury.

"Why is it so important to check that banks do not charge $ 1 or more customers?

The consumer law is relevant for macroeconomic effects it causes.
The trouble is that if such contracts are generated massive irregularities are facing a violation of the right of ownership. For example: 300 thousand or more people who have demanded payment compulsively 3 or 4 pesos for charges are illegal.
The question becomes relevant because these people have stopped drinking, for example, $ 2 multiplied by 300 000 people is $ 600,000.
For $ 8 pesos is $ 2,400,000 in a single month.
Multiplied by 12 months for $ 2 is $ 7,200,000. And at $ 8 are $ 28,000,000 per year.
Therefore, this influences the generated jobs and a reduction in consumption and a shift of ownership to the detriment of consumers and for banks to charge more.

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How is composed the gas bill

This is the composition of the gas bill of a user of Gran Buenos Aires (Gas Natural Ban):

- real expenditure Gas housing.

-

- Fixed Fee: This covers the administrative costs incurred by the Distributor for the issuance of the invoice. Is the same for everyone. Therefore, the increase is higher for less spending.

TAXES:

- Gross Income Tax (transportation): Moved to the rate differences occurred in the costs of the provision of gas transportation service originating in the portion of variation Gross Income Tax in the Provinces of Tierra del Fuego, Salta and Neuquen.

- Gross Income Tax (distribution): In 1994, increased the rate of Gross Receipts Tax levied on the distribution of natural gas ... Enargas authorized the incorporation into the gas bill for customers of the Province of Buenos Aires, the largest burden tax, from February 1998.

-

- Provincial Tax Act 9266: Created the Special Fund for Gas Works aimed at building networks in the area of \u200b\u200bthe Province of Buenos Aires.
-

- VAT: Rate Residential: 21% (final consumer)

-
- municipal rate: Its implementation depends on the municipality to which belongs the point of supply. It should be noted that there are municipalities that do not charge this fee.
-

- 25565 Trust Fund Act: This corresponds to a Patagonian subsidy surcharge Residential Gas Consumption.

-

Questions:

- With so many taxes and subsidies Why have not implemented the Social Rate?

- Why do not relieve the users downloading the VAT is one of the most expensive in the world?

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Unilever: Service Consumer

In packaged foods, such as cleaning products and personal care products, we always find a phone number or email customer service. If ever called and responded to your request, you know how important it is a good after-sales care.

---

Jack Smart, Manager of Public Affairs and Communications, Unilever told us about the Consumer Service of one of the companies most valued the relationship with their customers. ---

What is the goal of a Consumer Service?

---

is a special unit within the area of \u200b\u200bQuality Assurance was created specifically for this purpose.

Consumers can access through the lines 0800, e-mails and letters, the addresses contained in packs of trademarks or communicating in promotional activities. Unilever is essential to understand the interests of consumers and their rights. As well as market research, the service consumers is another key tool in this regard. This is a hotline, which receives and attend concerns and suggestions from our users, who constitute an important source of understanding. Help on one side to allow customers to make good use of our products and on the other, helps us to understand their motivations, desires and concerns . ----

What are the most common reasons for calls?

----

As far as food is concerned, the most frequently asked questions are requests for recipes, especially for Knorr, Omo Hellmann'so. It also requests information about products and nutritional information, etc.

For household cleaning products such as Cif, revolve around proper use on certain areas of the home.

In personal care brands, consult on best ways to use on varieties, care for the type of hair or skin.

The service also provides support for the actions promoted by marketing and promotions, sending free samples establishment of the Hotline.

most frequent queries to our line of spots. We received approximately 5000 per month that allow us to help our customers in the recovery of garments through brands such as Skip and Ala.

On average, adding all brands, we are receiving about 450 inquiries per day.

----

How do you respond to the requirements different?

---

believe that transparency and accurate information is essential to live a fuller life by taking the right decisions. We therefore consider the Customer Service as a key tool in our relationship with consumers. try any queries remain unanswered. At the time a consumer chooses one of our brands and take the trouble to bring a concern, deserves to be treated in the best way and when they cut the phone, know that has a return to brand. The Argentine consumer does not have the habit of reading the instructions when using a product. only doing it in cases where you have questions about their use. Itself is aware of expiration dates, especially in food brands. About 15% of queries are resolved only to recite the information contained on the label.

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INCREASES GAS COSTS AND RIGHTS

The government has authorized the increase of the gas company Gas Natural BAN, which distributes between 1,300,000 gas customers in 30 matches in the north and west of Buenos Aires. This increase applies to all customers, commercial and residential. (The only exception are the dealers of CNG).

The increase for residential consumers will be 14%. In addition, there will be a retroactive adjustment by the consumption made since 1 November 2005 onwards. So, from January 2008 must be paid, in addition, 55 monthly payments retroactive to the differences between the old and the new tariff from November 2005 until March this year.

Meanwhile, the Government has not yet determined when it will implement the delayed social tariff for low income users.

Unable to do something about this increase, remember some user rights to the service of gas distribution networks:

- Right to receive optimal service and appropriate
- Right to receive information relating to the tariff
- In case of billing errors, will be entitled to appear before the distributor and have your complaint resolved on the first bill is issued after the 15 days of receipt of your claim.
- written law to settle claims in a book of complaints numbered and signed by the Enargas in all its offices to the public.

-

always claim must be made first to the company who should give you, necessarily, a claim number and tell you the estimated time of resolution. Then you can go to Enargas.

Useful information:

Gas Natural Ban: http://www.gasnaturalban.com/ Fonogas Emergency 0810 333 46226 0810 888 1137 and from 4757 to 1137
Metrogas: www.metrogas.com. ar 4309 1000
Gasnor: http://www.gasnor.com/
Enargas 0800 555 8800 (Ente Regulator Gas): http://www.enargas.gov.ar/ 0800 333 4444

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Park on the street costs $ 5

Throughout the morning of Thursday 5 April, two men charged $ 5 to park on Avenida Sarmiento, opposite the Zoo of Buenos Aires
After police arrived and just across the street, without anyone stopping them.

The car looks are commonplace at concerts and sporting events.
how long the Government of the City and the Police will allow this type of crime?

Offences Code of the City of Buenos Aires:

Article 79 - Car Care without legal authorization. Who demands payment for parking or vehicle care in public without lawful authority, is sanctioned / a one (1) two (2) days of community work or a fine of two hundred ($ 200) to four ($ 400) pesos.Cuando prior arrangement exists, the penalty is doubled for the organizer.

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CREDIT CARDS: About the interest and the Summary of expenditure

law credit cards (25 065) was enacted in 1999.

The law has some articles that are worth highlighting.

Article 16 refers to the interest :

"The limit of compensation or financial interest that the issuer applies to the holder may not exceed twenty five percent (25%) to the rate the issuer applies to transactions in currency personal loans to customers. "

This means that the only limit that the law requires banks to the interests depends 100% of the Bank.


As to summary, the Act provides in Article 25 that:

"The abstract must be received by the holder with a minimum of five (5) days prior to expiration of its obligation to pay regardless of what was agreed in the contract of credit card.
In the event of non receipt of the summary, the holder will have a communication channel telephone provided by the issuer in the twenty-four (24) hours a day so you can get the account balance and minimum payment that you can make. "


Therefore, if you do not send the abstract, it's you who will you have to take to get the info and there is no sanction for the Bank.

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BANKS: COSTS OF MANTENMIENTO OF SAVINGS

If you thought that your savings are going to increase in the saving accounts of a bank, pay attention to the following:

Banks charge between $ 3.20 and $ 14 for the "maintenance "and pay between $ 0.05 and $ 0.60 interest.

So, if you saved $ 100 you your bank charged $ 12 per month. After a year, not only have increased your capital in your "savings" but you'll be in debt to the Bank.

Supposedly, the interest they pay are so low because they have included operating costs.

What are the most cost banks charge for the maintenance of Savings?

.

According to Undersecretary of Consumer Protection, (dated February 2007), BBVA Banco Frances charges $ 14, $ 12 River Bank, and Citibank and BankBoston $ 10.

.

detailed info for each Bank: http://www.mecon.gov.ar/secdef/basehome/precios_utiles.htm

Is this legal? According to the association

PADEC (Prevention, and Consumer Advice) Banks are in breach of various rights such as the lack of reciprocal treatment, the unilateral imposition of fees and unfair terms in the contract


More information
PADEC
According , you need to have more than $ 20,000 in a year to not lose, because the interest payment is less than the cost of maintenance.

For info and reports:

PADEC : Monday, Wednesday and Thursday from 11 to 17 hours
C. Pellegrini 739 to 1 ° of. 4 - Capital Federal Tel: 4326-5564

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FINES COMPANY FOR CONSUMER PROTECTION

When a citizen makes a complaint in a Consumer Protection agency, the authorities call a settlement with the company. If an agreement is reached the process is completed.
But if there is no agreement, then the process continues and may result in a penalty to the company.

In the same vein, when the enforcement authority of the Consumer Protection Act of acts of trade and after a long process (records, inspections, presentations, documentation, preventive measures and reconciliations cessation of conduct) the offending company, also can be sanctioned.

The Consumer Protection Act provides different penalties for violators. These range from warnings, confiscation of goods, closures, suspensions, loss of concessions and fines from 500 to 500 thousand pesos.

There are 2 cases that emerged from the Municipal Bureau of Information to Consumers (OMIC) of San Isidro worth noted for his knowledge public:

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In 2000, the wife of actor Prosegur company contracted with an alarm system and security for his home in the town of San Isidro. On January 22, 2004, with the empty house, stole all the valuables that were there. In that event, the security system did not respond. The company informs the actor who was the customer's responsibility to maintain the telephone line, and that if it was cut, they had no liability for damages caused. But the actor said that such information had been provided at the time of hiring service. In addition, it was found that the firm did not install the sensors reported needed to cover every room in your home. The criminals entered the house through the window on the first floor, which had no alarm system and was forced.

Fine: $ 57,750.00.
The fine was upheld by the court Contentious administral No. 1, San Isidro, and then, before the new appeal, upheld by the Court of Administrative Litigation San Martín (in 2nd and last resort) and paid a few days judicial confirmation

River Bank Robbery

Mr. Fabio Alejandro Fossati, reported River Bank for having been a victim of the robbery occurred on January 13, 2006 at the branch as the Liberator was the holder of a safe.
The resolution stated that the Bank had breached the contractual duty to "ensure" the safe of the complainants.

$ 500,000 fine. and publish a resolution condemning his position in the daily Clarín, San Isidro supplement.
This is the highest fine to be punishing a company and there are very few cases like this.
The fine is on appeal is time, and surely it will.


How much this money were the complainants? Answer: Nothing.

In all cases where the fine imposed economic sanctions is not to compensate the complainant (the Consumer Protection Act does not currently provide compensation) but CORRECT delinquent behavior.
The only instance where the consumer can seek redress is "reconciliation." What can the consumer is used then the resolution with opinion in his favor as an argument in court.


More information

The proposed reform of the Consumer Protection Act that the Senate is expected to increase the maximum fines from 500 thousand to 5 million pesos.

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The Ombudsman's Office, Eduardo Mondino, recommended to the Ministry of Health of the Nation that is incorporated into the Compulsory Medical Plan (PMO) coverage of surgical techniques for treating obesity morbid cases where sold out "instances non-surgical."

THE PMO are the basic essential services must give the insurance plans and prepaid to all beneficiaries without distinction.

The most commonly used surgical techniques to treat this disease are the Gastric Bypass and the Lap Band.

The Superintendence of Health Services rose to the Ministry of Health of the Nation, in April 2006, a proposed amendment to the PMO, which was included in the coverage of Gastric Bypass, and this proposal was the subject of study. However, to date not been resolved in this regard.

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OBESITY INCREASES PRICES: What can the consumer?

Every day, they appear in the daily increases in prices of different items: meat, fish, schools, rentals, etc.
The question always the same: Why increase it? And what can the consumer against increases?

Before trying to answer is to clarify some things :

- prices our market are free, except those agreed as fuel, some cuts of meat and a certain amount of products (some foods, certain products school basket and various medications, etc.). Products out of the agreement were large increases.
- The consumer protection law does not regulate the price increase .
- The rents are also free. But once the contract was made can not change the agreed conditions.
- Recent increases in prepaid and colleges were agreed with the provincial and national levels.
- The government brought out the Supply Act 1974 with which you can "punish" with closures, fines and jail those who do not meet the thresholds, in the case of imposing them. It is very controversial and not performed well in the past.
- prices of public services are the only regulated.

Why increases things: Some of the responses:

- Increased
costs - increased seasonal demand (tourism, fish for Easter, etc)
- There is little to offer because it all goes Export


What can the consumer?

The usual advice:

- stop buying increasing :
must make a cultural change . Until now the public no longer consume a product is increased. Example: If you can afford, you eat meat. At best, they choose less expensive cuts.
The change must be society as a whole : you can and can not afford to be thinking about how to replace fish for Easter when the clouds increases without justification. (For now, culturally, we are far from this possibility)
On the other hand, there are things we simply can not: rentals.
As for prepaid, as they grow fewer citizens can access it: So change of plan, then companies, and as the crisis becomes public system.


- Search price:
Not everyone has the time to go shopping at Central Market. Furthermore, those who live far away need a car and able to take the merchandise.
Central Market is not an option for a person inside the country. Who have a car is more likely to choose, but this option does not work for the most humble.

can be reported :

"The increases in any contract that provides for increases, such as bank interest, etc.
-shelf products that say a price and on the box say next.
-Products are offered on an ad with a price and then trade with another, or say they ran out of stock. The state will check what the real stock.
-Increases in the schools that are created unjustified (especially where they are subsidized).
-The expenses were not informed at the time of purchase.
-interests were not informed in recruitment.
-social and pre-paid works that do not meet the Mandatory Health Plan.
-Merchants round the back in their favor.
-products that do not meet hygiene and safety.
-price agreements, although voluntary, were signed to accomplish. Where

report:

Consumer Defense Secretariat: 0800 666 1518
Superintendency of Health Services (for Social Work) 0800 72 583 222

Argentina

Tenants Union: 4382 3319 / 0568

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JUDGEMENT AGAINST THE Serene OSDE

The Court of Appeals in Commercial, Room C ordered the OSDE to inform social work properly, accurate and sufficient to its members that in the future will not apply waiting periods on benefits included in the Mandatory Health Program.

The lawsuit had been initiated by the Association of Users and Consumers Union. OSDE

used a membership form and a promotional booklet which reported that preharvest applied (waiting times) regarding subject matter contained in the Compulsory Health Plan.

Compulsory Health Plan are the basic benefits that should give the insurance plans and prepaid, without discriminating between the plans nor the date of entry into the health system.

Other features include: maternal and child plan, coverage 100% of medicines for chronic renal insufficiency, oncological diseases, tuberculosis and contraceptives. Also, 70% coverage of the reference price in chronic diseases such as cardiovascular, treatment of primary and secondary prevention, respiratory and neurological diseases, among others.

The ruling is 27/10/2006 but only became known in those days.

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RESPONDS BY CHAIN \u200b\u200bMAILS ACTIMEL

For several days, runs a chain of mails from Actimel. Among other things
mail anonymous, said: " The Actimel provides the body with a bacterium called L. casei. This substance is normally generated by 98% of the organisms, but when supplied externally for a long time, * the body fails to elaborate * and gradually "forgets" to do so and * how * to do, especially in people younger than 14 years ...."

Asked about the veracity of this information clarifies the Serene through its Department of Nutrition Facts:

" information which refers not has no scientific backing, so much so that literature does not cite or reference source. .. Actimel ® is a fermented milk contains, in addition to own yogurt starter, a specific ferment: Defensis Lactobacillus casei (L. casei), which helps reinforce the natural defenses. This ferment is not produced by the human body, in fact the human body can not produce any kind of bacteria, but these are only hosted by it.

Like any food can be consumed regularly as part of a balanced diet, in which it is recommended two to three servings of dairy per day to get calcium requirements and no restrictions on its use , provided they do not stop eating other foods. As noted in different studies, to achieve and maintain these effects need regular consumption of Actimel ®, so it is recommended to consume at least 14 days . "

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AGAINST LANDLORD-TENANT COMPLAINT AGAINST TELEPHONE

is Dr. Diana Sevitz Condominium Mediator and Arbitrator of Consumer Arbitration Court appointed by the Consumers Association Argentinos.

What are today the most common problems between landlords and tenants?

The lack of communication with managers and lack of rights and duties of the owners. Also the lack of building maintenance.
As for tenants, a very common problem is the payment of special assessments.

What would be the best solution to solve? Always

through training so that they form a defense. If you do not have to resort to alternative methods of dispute resolution such as mediation and arbitration

What kind of problems are more common with regard to administrators. What is the solution proposed.?

often are unclear or expense settlements called ordinary meetings regularly.
The solution is for both parties, owners as administrators, must be well trained. The owner should know what they need and ask managers to listen and solve the issues of building .-

What can an owner buying a new building with construction defects?

Once detected has 60 days to notify the seller of the existence of them and then sue

--------

More information:

- The minimum period for rentals bound for home (with or without furniture) is 2 years. But after 6 months, the tenant may terminate the contract. To this must be notified in a reliable manner with a minimum of 60 days. If you do in the first year, you pay as indemnification and a half month's rent. During the second year, the compensation shall be one month for the same purpose.

- There is a registration requirement for Administrators Consortia in City Government of Buenos Aires .

-------

Useful Numbers

Consumer Arbitration Courts: 4349 4172 5 Julio A. Roca 651 bp: Ciudad de Buenos Aires

Tenant Union Argentina: 4382 3319 / 0568 Talcahuano 291, Buenos Aires City p4 www.inquilinos.org.ar

House Owners: 4342 822 Av de Mayo 7249 p4 of4 www.capra.com.ar

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Dr. Osvaldo Héctor Bassano, president of Association of Defence of Users and Consumers (adduction) complaint:

"The situation created by the company Telefonica de Argentina SA in Buenos Aires province, is indeed serious ... Dejan
without telephones to the population with the injury that means. Injury is increased with low and zero intervention CNC, control organ, that despite knowing of situations, its tenuous bureaucratic power, does nothing but increase the inconvenience and losses users to

.- Example : Barrio Santa Rosa in the town of Lomas de Zamora, over 300 families since the beginning of January are no phone, also suffering from lack of attention to the telephone, the obligation without payment of service delivery, such staff company that charges for connecting to the user, among others, and the CNC, in spite of this situation to date failed to comply with its obligation.

It should be noted that the area is broken up to pay phones, so in case of emergency, to transpose more than 10 blocks to find a useful phone "

The Association made the administrative claims of the case and defeated the same lawsuit.

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Interview with Director of Commerce of the Province of Buenos Aires

Dr. Marc Coppola is the Director of Commerce of the Province of Buenos Aires who is responsible, among others, the Consumer Guidance Department. Before entering public service, Coppola joined the Consumers' Association Civic Crusade.

In an election year: How does the policy protect consumers?

Our address does not party political differences and seek cooperation and joint work between the Province and Municipalities.
From the political, if any influence is positive. In an election year, politics wants to show achievement for the people and that the defense system of consumer rights is a central tool for that.

Why even municipalities without municipal offices Consumer Information (OMIC), such as Tigre?
OMIC
There are 75 more the Provincial Department of Commerce that serves those claims of municipalities where there are none, or directly, are presented in the Directorate.

More 90% of the population of the province has a OMICS near his home. The rest of the municipalities, with some exceptions, have fewer than 30,000 inhabitants.
For those who still have not created I think there is some ignorance. It is important to understand that good traders or entrepreneurs can not be harmed by these rules, to the contrary are protected, and consumers have a tool to defend their rights.

Tigre If we believe that the hallmark of Mayor Ubieto was a major hindrance to the OMIC was constituted, attentive his untimely death, we believe that the next mayor who will inaugurate the office.
We must also say that people do not exercise enough social pressure to simply appoint the mayors and officials should ensure the rights of consumers and users .

How do you work to try and change the background issues, such as matters relating to public services?

act as the implementing authority of office. Last year, it required adherence and performance contracts to 48 companies of prepaid medicine, 10 companies Savings Plan Administrators and 3 companies of Cable TV Services for review.
also conducted joint inspections with the Municipalities for the Manufactured Housing issues and require contracts for analysis.
Regarding public services, the issue is more complex and difficult because there are other agencies that control the business and have more specific skills. Despite this individual actions and general conduct, if we find a blatant violation of contracts. Ranking

complaints the Province of Buenos Aires

The hotline received more than 19,500 consultations throughout the province during 2006.

- Fixed telephony (3205) and Cellular (2183)
- Retail (3035).
- Internet (632),
- Electricity (614),
- Cable TV (549)
- health services (543)
- Prepaid Medicine (512),
- Credit Cards (484)
- Savings Plans (150 ), among other items.


Penalty

The Provincial imposed a total of $ 850,000 dollars in fines for violating the National Law on Consumer Protection in the period 2005 / 06, while in the same period established fines for $ 3,830 .000 pesos to violators of the National Fair Trading Act, which regulates the obligation to display prices and misleading advertising, among other topics sensitive to rights related to consumption.


Consumer Protection of the Province of Buenos Aires

Queries and complaints:

Tel: 0800 222 9042 (Mon to Fri, from 9 to 18), consumidor@mp.gba.gov . ar
Official Site www.consumocuidado.gba.gov.ar - also accessible to blind and visually impaired.
can also go to the OMIC your local or area of \u200b\u200bresidence.

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GUIDANCE TO CONSUMER FAIR

15 to March 17, organized the 1st Exhibition of consumer-oriented fair Exhibition in Farm located in Figuero Alcorta and Pueyrredón.
A great idea that exposed all the consumer associations, the defenders of the different provinces and companies in the field of nutrition. There was an excellent seminar workshops and policy and rights, which highlighted the presence of the President of the Supreme Court, Dr. Lorenzetti.

attended by many officials (as the Minister Miceli) but unfortunately did not participate any political campaign (or ruling or opposition).

It would have been for them a great opportunity to meet with the associations, specialists listen and soak up a problem that in many cases unknown.

To conclude: it was a great experience which will hopefully be repeated in other parts of the country.




Stories - In the stands where they sold products as well as in the tearoom of the property there was no display of prices as a mark resolution regulation 7 / 2002 (Fair Trading Act).
- Fans of the samples Free left with hands full: grass, caramel, candy, soups, etc..
- The broad theme of the seminar included topics not "hot" as the increase in prepaid.

- The Environment Secretary, Romina Picolotti, announced that the state will begin to buy supplies "green" starting with the chlorine-free paper.

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Thank you Diario La Nacion the note and spread the Blog.
http://www.lanacion.com.ar/edicionimpresa/informaciongeneral/Nota.asp?nota_id=891504

also thank you for interviewing Network, Radio City and Radio Belgrano.

Thank you also for your appointments and good waves http://eblog.com.ar , http://lamarcayeldeseo.blogspot.com and http:// blogcomprimido.blogspot.com .

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WORLD THANKS FOR THE RIGHTS OF

March 15 marks the World Day of Consumers' Rights.

MYTHS AND FACTS

take this opportunity to demystify some misconceptions about the Consumer Protection:

- "If I have a problem call the Ombudsman on 0800 and make a complaint."

Complaints can only be made personally. In 0800 only made reference. In the Province of Buenos Aires also be made by mail by sending the supporting documentation.

- "If I find a fly in a yogurt, I make a complaint and ask them silver

The Consumer Protection Act does not provide compensation. So you just get another yogurt (this time without the fly). You can make a profit if the reconciliations to reach an agreement with the company or whether there was damage and you do (and win) a lawsuit.

- "If the law gives me the reason, I report and resolve insurance at the time."

No complaint is resolved immediately, unless a life is at stake (For example: if a social work do not want to cover something of great urgency.) For the rest, the solution can take days (at best), weeks and even months.


OUTSTANDING ISSUES


consulted representatives of various associations and asked for the problem serious consumers live today. Pedro

Bussetti (deuces):

"The biggest problem is the lack of effective protection of consumer rights. People are helpless. Some examples: the poorest citizens who pay more than light because they must be nourished by the light of work being unable to pay a licensed electrician to perform the required clearance. Another example is the high interest rates on non-bank financial institutions. " Dr. Osvaldo Riopedre

(PROPER):

"The systematic violation of the law by 24,240 employers, producers and the State. Examples: Guarantees, Law of rounding lack of compliance in the prospectuses, and prepaid cellular. "


Dr. Ricardo Nasio (PROCONSUMER)

"Lack of access to the consumption of thousands of citizens. In addition to high costs and lack of regulation of private health insurance plans, among many other examples. "

Mr. Américo Garcia (UNION USER):

"Lack of information on various goods and services, as well as misleading information to entice consumers. Examples: cell phones, credit, health insurance companies, etc. ".

Dr. Alejandro Groglio (ADECODIS Assoc on Consumer Protection Disabled):

"Architectural barriers and lack of delivery of disability certificates that are necessary for social work, free public transport, cars, jobs (the law sets a mandatory quota, etc.)."


CELEBRATION

The Consumer Defense Secretariat organized the First Exposure exhibition consumer orientation "to be held from 15 to 17 March at the Exhibition Center of the City of Buenos Aires (Av. Figueroa Alcorta and Pueyrredón).
count with the presence of the Minister of Economy Felisa Miceli and the President of the Supreme Court of Justice of Argentina, Ricardo Lorenzetti. There will be musical groups, seminars and workshops on cooking, Admission is free.

info on lluzur@mecon.gov.ar




Consumers International Consumers International (CI) and consumer organizations around the world are calling on governments to end unscrupulous marketing practices used by the pharmaceutical industry. CI's global campaign seeks to companies and governments accountable for the protection of consumers against this type of drug promotion, making misleading or false for a drug, deliberately suppressing the risks and side effects, warnings using diseases to advertise and sell drugs and not to promote health. " More info: http://www.consumidoresint.org/

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CONSUMER GROUPS: FACT vs

" Any similarity with reality is purely coincidental ."
legend starting with fiction programs I will describe the rules that govern the urban communities, and unfortunately, often not met.

- vehicle up and down in all corners of rainy days.

- vehicle up and down at every corner between 22:00 and 6:00 pm.

- Meet the frequency set at night time for core services. From 22:00 to 24:00 a service every 15 minutes from 00:00 to 4:00 a service every 30 minutes.

- Respect the allowable level of greenhouse gas emissions and / or noise.

- receive complaints from the user through a reverse charge phone line whose number is to be displayed outside and inside vehicles yr ESPONDING in writing within thirty days of receipt.

Once the claim in the company, and not get a satisfactory response, you can complain to the National Road Transport Commission (NRTC) through the toll free number 0800-333-0300 http: / / www.cnrt.gov.ar/


If you travel by bus I would like to hear your comment. If you ever had a complaint with the CNRT would like to know if you got a satisfactory answer.

Pases, franquicias y tarifas especiales

- El certificado de discapacidad : para acceder al derecho de gratuidad.
- No videntes : podrán viajar en los vehículos de transporte públicos acompañados de un perro guía, previa autorización que extenderá la Secretaría de Transporte.

- Estudiantes : que concurren a escuelas estatales de la Ciudad Autónoma de Buenos Aires (Preescolar, ciclo primario y el 1º y 2º año) o a la EGB de las escuelas estatales de la Provincia de Buenos Aires (Preescolar y de 1º a 9º grado) abonan una tarifa diferencial de $ 0.05.- whatever the path leading up to the educational institution that brings together. For journeys to and from the province of Buenos Aires the fee is $ 0.10 .-. Comunicate with any questions toll-free companies on the inside of vehicles. The high school students of public or private or government grant polytechnic and tertiary non-university credential can arrange a ticket for a value differential of 50% of the minimum ticket value of collective public trucking lines of jurisdiction national. Are eligible for travel from Monday to Friday and Saturday until 14 hours, provided that it establishes the competition schedule of activities. For how to obtain this benefit comunicate with transport company.

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SECURITY RIGHTS IN THE FOOTBALL IS ALSO A CONSUMER LAW

In 1996, during a party that fought and Independiente Lanus Apertura by the home fans threw all kinds of objects from the stadium in the eye injuring Hugo Arnaldo Mosca who was in the vicinity causing a progressive loss of vision.

The Supreme Court's Office determined that the responsibility for the attack is the Club Lanús as organizer and the AFA, as participants and beneficiaries the sporting spectacle. However, exonerated the State of Buenos Aires by the performance of police personnel. Both entities must compensate the victim.

In its argument, the judges emphasized the right of consumers to safety.

the Court says that "an organizer of a sports event has a safety requirement for attendees ... as those who attend a show they do in the confidence that the organizer has arranged steps to care for them ... The organizer must protect the viewer located inside the stadium, when accessing it to see the show and, when a few meters from the entrance .. "

Regarding the AFA also held responsible because it was also an organizer (actor) and benefiting from the sporting event which caused injury to the actor.

"The idea that the organizers will deal only with the sport and profit, while security is a matter of state, is unsustainable in constitutional terms. Safety is a right that consumers and users (Art 42 Constitution) who is in charge of those who develop the provision or organized under its control, because it is unreasonable to participate in transferring benefits losses. "