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FINES COMPANY FOR CONSUMER PROTECTION

When a citizen makes a complaint in a Consumer Protection agency, the authorities call a settlement with the company. If an agreement is reached the process is completed.
But if there is no agreement, then the process continues and may result in a penalty to the company.

In the same vein, when the enforcement authority of the Consumer Protection Act of acts of trade and after a long process (records, inspections, presentations, documentation, preventive measures and reconciliations cessation of conduct) the offending company, also can be sanctioned.

The Consumer Protection Act provides different penalties for violators. These range from warnings, confiscation of goods, closures, suspensions, loss of concessions and fines from 500 to 500 thousand pesos.

There are 2 cases that emerged from the Municipal Bureau of Information to Consumers (OMIC) of San Isidro worth noted for his knowledge public:

Robo to the home of actor Miguel Angel Cherutti

In 2000, the wife of actor Prosegur company contracted with an alarm system and security for his home in the town of San Isidro. On January 22, 2004, with the empty house, stole all the valuables that were there. In that event, the security system did not respond. The company informs the actor who was the customer's responsibility to maintain the telephone line, and that if it was cut, they had no liability for damages caused. But the actor said that such information had been provided at the time of hiring service. In addition, it was found that the firm did not install the sensors reported needed to cover every room in your home. The criminals entered the house through the window on the first floor, which had no alarm system and was forced.

Fine: $ 57,750.00.
The fine was upheld by the court Contentious administral No. 1, San Isidro, and then, before the new appeal, upheld by the Court of Administrative Litigation San Martín (in 2nd and last resort) and paid a few days judicial confirmation

River Bank Robbery

Mr. Fabio Alejandro Fossati, reported River Bank for having been a victim of the robbery occurred on January 13, 2006 at the branch as the Liberator was the holder of a safe.
The resolution stated that the Bank had breached the contractual duty to "ensure" the safe of the complainants.

$ 500,000 fine. and publish a resolution condemning his position in the daily Clarín, San Isidro supplement.
This is the highest fine to be punishing a company and there are very few cases like this.
The fine is on appeal is time, and surely it will.


How much this money were the complainants? Answer: Nothing.

In all cases where the fine imposed economic sanctions is not to compensate the complainant (the Consumer Protection Act does not currently provide compensation) but CORRECT delinquent behavior.
The only instance where the consumer can seek redress is "reconciliation." What can the consumer is used then the resolution with opinion in his favor as an argument in court.


More information

The proposed reform of the Consumer Protection Act that the Senate is expected to increase the maximum fines from 500 thousand to 5 million pesos.

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The Ombudsman's Office, Eduardo Mondino, recommended to the Ministry of Health of the Nation that is incorporated into the Compulsory Medical Plan (PMO) coverage of surgical techniques for treating obesity morbid cases where sold out "instances non-surgical."

THE PMO are the basic essential services must give the insurance plans and prepaid to all beneficiaries without distinction.

The most commonly used surgical techniques to treat this disease are the Gastric Bypass and the Lap Band.

The Superintendence of Health Services rose to the Ministry of Health of the Nation, in April 2006, a proposed amendment to the PMO, which was included in the coverage of Gastric Bypass, and this proposal was the subject of study. However, to date not been resolved in this regard.

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OBESITY INCREASES PRICES: What can the consumer?

Every day, they appear in the daily increases in prices of different items: meat, fish, schools, rentals, etc.
The question always the same: Why increase it? And what can the consumer against increases?

Before trying to answer is to clarify some things :

- prices our market are free, except those agreed as fuel, some cuts of meat and a certain amount of products (some foods, certain products school basket and various medications, etc.). Products out of the agreement were large increases.
- The consumer protection law does not regulate the price increase .
- The rents are also free. But once the contract was made can not change the agreed conditions.
- Recent increases in prepaid and colleges were agreed with the provincial and national levels.
- The government brought out the Supply Act 1974 with which you can "punish" with closures, fines and jail those who do not meet the thresholds, in the case of imposing them. It is very controversial and not performed well in the past.
- prices of public services are the only regulated.

Why increases things: Some of the responses:

- Increased
costs - increased seasonal demand (tourism, fish for Easter, etc)
- There is little to offer because it all goes Export


What can the consumer?

The usual advice:

- stop buying increasing :
must make a cultural change . Until now the public no longer consume a product is increased. Example: If you can afford, you eat meat. At best, they choose less expensive cuts.
The change must be society as a whole : you can and can not afford to be thinking about how to replace fish for Easter when the clouds increases without justification. (For now, culturally, we are far from this possibility)
On the other hand, there are things we simply can not: rentals.
As for prepaid, as they grow fewer citizens can access it: So change of plan, then companies, and as the crisis becomes public system.


- Search price:
Not everyone has the time to go shopping at Central Market. Furthermore, those who live far away need a car and able to take the merchandise.
Central Market is not an option for a person inside the country. Who have a car is more likely to choose, but this option does not work for the most humble.

can be reported :

"The increases in any contract that provides for increases, such as bank interest, etc.
-shelf products that say a price and on the box say next.
-Products are offered on an ad with a price and then trade with another, or say they ran out of stock. The state will check what the real stock.
-Increases in the schools that are created unjustified (especially where they are subsidized).
-The expenses were not informed at the time of purchase.
-interests were not informed in recruitment.
-social and pre-paid works that do not meet the Mandatory Health Plan.
-Merchants round the back in their favor.
-products that do not meet hygiene and safety.
-price agreements, although voluntary, were signed to accomplish. Where

report:

Consumer Defense Secretariat: 0800 666 1518
Superintendency of Health Services (for Social Work) 0800 72 583 222

Argentina

Tenants Union: 4382 3319 / 0568

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JUDGEMENT AGAINST THE Serene OSDE

The Court of Appeals in Commercial, Room C ordered the OSDE to inform social work properly, accurate and sufficient to its members that in the future will not apply waiting periods on benefits included in the Mandatory Health Program.

The lawsuit had been initiated by the Association of Users and Consumers Union. OSDE

used a membership form and a promotional booklet which reported that preharvest applied (waiting times) regarding subject matter contained in the Compulsory Health Plan.

Compulsory Health Plan are the basic benefits that should give the insurance plans and prepaid, without discriminating between the plans nor the date of entry into the health system.

Other features include: maternal and child plan, coverage 100% of medicines for chronic renal insufficiency, oncological diseases, tuberculosis and contraceptives. Also, 70% coverage of the reference price in chronic diseases such as cardiovascular, treatment of primary and secondary prevention, respiratory and neurological diseases, among others.

The ruling is 27/10/2006 but only became known in those days.

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RESPONDS BY CHAIN \u200b\u200bMAILS ACTIMEL

For several days, runs a chain of mails from Actimel. Among other things
mail anonymous, said: " The Actimel provides the body with a bacterium called L. casei. This substance is normally generated by 98% of the organisms, but when supplied externally for a long time, * the body fails to elaborate * and gradually "forgets" to do so and * how * to do, especially in people younger than 14 years ...."

Asked about the veracity of this information clarifies the Serene through its Department of Nutrition Facts:

" information which refers not has no scientific backing, so much so that literature does not cite or reference source. .. Actimel ® is a fermented milk contains, in addition to own yogurt starter, a specific ferment: Defensis Lactobacillus casei (L. casei), which helps reinforce the natural defenses. This ferment is not produced by the human body, in fact the human body can not produce any kind of bacteria, but these are only hosted by it.

Like any food can be consumed regularly as part of a balanced diet, in which it is recommended two to three servings of dairy per day to get calcium requirements and no restrictions on its use , provided they do not stop eating other foods. As noted in different studies, to achieve and maintain these effects need regular consumption of Actimel ®, so it is recommended to consume at least 14 days . "

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AGAINST LANDLORD-TENANT COMPLAINT AGAINST TELEPHONE

is Dr. Diana Sevitz Condominium Mediator and Arbitrator of Consumer Arbitration Court appointed by the Consumers Association Argentinos.

What are today the most common problems between landlords and tenants?

The lack of communication with managers and lack of rights and duties of the owners. Also the lack of building maintenance.
As for tenants, a very common problem is the payment of special assessments.

What would be the best solution to solve? Always

through training so that they form a defense. If you do not have to resort to alternative methods of dispute resolution such as mediation and arbitration

What kind of problems are more common with regard to administrators. What is the solution proposed.?

often are unclear or expense settlements called ordinary meetings regularly.
The solution is for both parties, owners as administrators, must be well trained. The owner should know what they need and ask managers to listen and solve the issues of building .-

What can an owner buying a new building with construction defects?

Once detected has 60 days to notify the seller of the existence of them and then sue

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More information:

- The minimum period for rentals bound for home (with or without furniture) is 2 years. But after 6 months, the tenant may terminate the contract. To this must be notified in a reliable manner with a minimum of 60 days. If you do in the first year, you pay as indemnification and a half month's rent. During the second year, the compensation shall be one month for the same purpose.

- There is a registration requirement for Administrators Consortia in City Government of Buenos Aires .

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Useful Numbers

Consumer Arbitration Courts: 4349 4172 5 Julio A. Roca 651 bp: Ciudad de Buenos Aires

Tenant Union Argentina: 4382 3319 / 0568 Talcahuano 291, Buenos Aires City p4 www.inquilinos.org.ar

House Owners: 4342 822 Av de Mayo 7249 p4 of4 www.capra.com.ar

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Dr. Osvaldo Héctor Bassano, president of Association of Defence of Users and Consumers (adduction) complaint:

"The situation created by the company Telefonica de Argentina SA in Buenos Aires province, is indeed serious ... Dejan
without telephones to the population with the injury that means. Injury is increased with low and zero intervention CNC, control organ, that despite knowing of situations, its tenuous bureaucratic power, does nothing but increase the inconvenience and losses users to

.- Example : Barrio Santa Rosa in the town of Lomas de Zamora, over 300 families since the beginning of January are no phone, also suffering from lack of attention to the telephone, the obligation without payment of service delivery, such staff company that charges for connecting to the user, among others, and the CNC, in spite of this situation to date failed to comply with its obligation.

It should be noted that the area is broken up to pay phones, so in case of emergency, to transpose more than 10 blocks to find a useful phone "

The Association made the administrative claims of the case and defeated the same lawsuit.

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Interview with Director of Commerce of the Province of Buenos Aires

Dr. Marc Coppola is the Director of Commerce of the Province of Buenos Aires who is responsible, among others, the Consumer Guidance Department. Before entering public service, Coppola joined the Consumers' Association Civic Crusade.

In an election year: How does the policy protect consumers?

Our address does not party political differences and seek cooperation and joint work between the Province and Municipalities.
From the political, if any influence is positive. In an election year, politics wants to show achievement for the people and that the defense system of consumer rights is a central tool for that.

Why even municipalities without municipal offices Consumer Information (OMIC), such as Tigre?
OMIC
There are 75 more the Provincial Department of Commerce that serves those claims of municipalities where there are none, or directly, are presented in the Directorate.

More 90% of the population of the province has a OMICS near his home. The rest of the municipalities, with some exceptions, have fewer than 30,000 inhabitants.
For those who still have not created I think there is some ignorance. It is important to understand that good traders or entrepreneurs can not be harmed by these rules, to the contrary are protected, and consumers have a tool to defend their rights.

Tigre If we believe that the hallmark of Mayor Ubieto was a major hindrance to the OMIC was constituted, attentive his untimely death, we believe that the next mayor who will inaugurate the office.
We must also say that people do not exercise enough social pressure to simply appoint the mayors and officials should ensure the rights of consumers and users .

How do you work to try and change the background issues, such as matters relating to public services?

act as the implementing authority of office. Last year, it required adherence and performance contracts to 48 companies of prepaid medicine, 10 companies Savings Plan Administrators and 3 companies of Cable TV Services for review.
also conducted joint inspections with the Municipalities for the Manufactured Housing issues and require contracts for analysis.
Regarding public services, the issue is more complex and difficult because there are other agencies that control the business and have more specific skills. Despite this individual actions and general conduct, if we find a blatant violation of contracts. Ranking

complaints the Province of Buenos Aires

The hotline received more than 19,500 consultations throughout the province during 2006.

- Fixed telephony (3205) and Cellular (2183)
- Retail (3035).
- Internet (632),
- Electricity (614),
- Cable TV (549)
- health services (543)
- Prepaid Medicine (512),
- Credit Cards (484)
- Savings Plans (150 ), among other items.


Penalty

The Provincial imposed a total of $ 850,000 dollars in fines for violating the National Law on Consumer Protection in the period 2005 / 06, while in the same period established fines for $ 3,830 .000 pesos to violators of the National Fair Trading Act, which regulates the obligation to display prices and misleading advertising, among other topics sensitive to rights related to consumption.


Consumer Protection of the Province of Buenos Aires

Queries and complaints:

Tel: 0800 222 9042 (Mon to Fri, from 9 to 18), consumidor@mp.gba.gov . ar
Official Site www.consumocuidado.gba.gov.ar - also accessible to blind and visually impaired.
can also go to the OMIC your local or area of \u200b\u200bresidence.

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GUIDANCE TO CONSUMER FAIR

15 to March 17, organized the 1st Exhibition of consumer-oriented fair Exhibition in Farm located in Figuero Alcorta and Pueyrredón.
A great idea that exposed all the consumer associations, the defenders of the different provinces and companies in the field of nutrition. There was an excellent seminar workshops and policy and rights, which highlighted the presence of the President of the Supreme Court, Dr. Lorenzetti.

attended by many officials (as the Minister Miceli) but unfortunately did not participate any political campaign (or ruling or opposition).

It would have been for them a great opportunity to meet with the associations, specialists listen and soak up a problem that in many cases unknown.

To conclude: it was a great experience which will hopefully be repeated in other parts of the country.




Stories - In the stands where they sold products as well as in the tearoom of the property there was no display of prices as a mark resolution regulation 7 / 2002 (Fair Trading Act).
- Fans of the samples Free left with hands full: grass, caramel, candy, soups, etc..
- The broad theme of the seminar included topics not "hot" as the increase in prepaid.

- The Environment Secretary, Romina Picolotti, announced that the state will begin to buy supplies "green" starting with the chlorine-free paper.

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Thank you Diario La Nacion the note and spread the Blog.
http://www.lanacion.com.ar/edicionimpresa/informaciongeneral/Nota.asp?nota_id=891504

also thank you for interviewing Network, Radio City and Radio Belgrano.

Thank you also for your appointments and good waves http://eblog.com.ar , http://lamarcayeldeseo.blogspot.com and http:// blogcomprimido.blogspot.com .

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WORLD THANKS FOR THE RIGHTS OF

March 15 marks the World Day of Consumers' Rights.

MYTHS AND FACTS

take this opportunity to demystify some misconceptions about the Consumer Protection:

- "If I have a problem call the Ombudsman on 0800 and make a complaint."

Complaints can only be made personally. In 0800 only made reference. In the Province of Buenos Aires also be made by mail by sending the supporting documentation.

- "If I find a fly in a yogurt, I make a complaint and ask them silver

The Consumer Protection Act does not provide compensation. So you just get another yogurt (this time without the fly). You can make a profit if the reconciliations to reach an agreement with the company or whether there was damage and you do (and win) a lawsuit.

- "If the law gives me the reason, I report and resolve insurance at the time."

No complaint is resolved immediately, unless a life is at stake (For example: if a social work do not want to cover something of great urgency.) For the rest, the solution can take days (at best), weeks and even months.


OUTSTANDING ISSUES


consulted representatives of various associations and asked for the problem serious consumers live today. Pedro

Bussetti (deuces):

"The biggest problem is the lack of effective protection of consumer rights. People are helpless. Some examples: the poorest citizens who pay more than light because they must be nourished by the light of work being unable to pay a licensed electrician to perform the required clearance. Another example is the high interest rates on non-bank financial institutions. " Dr. Osvaldo Riopedre

(PROPER):

"The systematic violation of the law by 24,240 employers, producers and the State. Examples: Guarantees, Law of rounding lack of compliance in the prospectuses, and prepaid cellular. "


Dr. Ricardo Nasio (PROCONSUMER)

"Lack of access to the consumption of thousands of citizens. In addition to high costs and lack of regulation of private health insurance plans, among many other examples. "

Mr. Américo Garcia (UNION USER):

"Lack of information on various goods and services, as well as misleading information to entice consumers. Examples: cell phones, credit, health insurance companies, etc. ".

Dr. Alejandro Groglio (ADECODIS Assoc on Consumer Protection Disabled):

"Architectural barriers and lack of delivery of disability certificates that are necessary for social work, free public transport, cars, jobs (the law sets a mandatory quota, etc.)."


CELEBRATION

The Consumer Defense Secretariat organized the First Exposure exhibition consumer orientation "to be held from 15 to 17 March at the Exhibition Center of the City of Buenos Aires (Av. Figueroa Alcorta and Pueyrredón).
count with the presence of the Minister of Economy Felisa Miceli and the President of the Supreme Court of Justice of Argentina, Ricardo Lorenzetti. There will be musical groups, seminars and workshops on cooking, Admission is free.

info on lluzur@mecon.gov.ar




Consumers International Consumers International (CI) and consumer organizations around the world are calling on governments to end unscrupulous marketing practices used by the pharmaceutical industry. CI's global campaign seeks to companies and governments accountable for the protection of consumers against this type of drug promotion, making misleading or false for a drug, deliberately suppressing the risks and side effects, warnings using diseases to advertise and sell drugs and not to promote health. " More info: http://www.consumidoresint.org/

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CONSUMER GROUPS: FACT vs

" Any similarity with reality is purely coincidental ."
legend starting with fiction programs I will describe the rules that govern the urban communities, and unfortunately, often not met.

- vehicle up and down in all corners of rainy days.

- vehicle up and down at every corner between 22:00 and 6:00 pm.

- Meet the frequency set at night time for core services. From 22:00 to 24:00 a service every 15 minutes from 00:00 to 4:00 a service every 30 minutes.

- Respect the allowable level of greenhouse gas emissions and / or noise.

- receive complaints from the user through a reverse charge phone line whose number is to be displayed outside and inside vehicles yr ESPONDING in writing within thirty days of receipt.

Once the claim in the company, and not get a satisfactory response, you can complain to the National Road Transport Commission (NRTC) through the toll free number 0800-333-0300 http: / / www.cnrt.gov.ar/


If you travel by bus I would like to hear your comment. If you ever had a complaint with the CNRT would like to know if you got a satisfactory answer.

Pases, franquicias y tarifas especiales

- El certificado de discapacidad : para acceder al derecho de gratuidad.
- No videntes : podrán viajar en los vehículos de transporte públicos acompañados de un perro guía, previa autorización que extenderá la Secretaría de Transporte.

- Estudiantes : que concurren a escuelas estatales de la Ciudad Autónoma de Buenos Aires (Preescolar, ciclo primario y el 1º y 2º año) o a la EGB de las escuelas estatales de la Provincia de Buenos Aires (Preescolar y de 1º a 9º grado) abonan una tarifa diferencial de $ 0.05.- whatever the path leading up to the educational institution that brings together. For journeys to and from the province of Buenos Aires the fee is $ 0.10 .-. Comunicate with any questions toll-free companies on the inside of vehicles. The high school students of public or private or government grant polytechnic and tertiary non-university credential can arrange a ticket for a value differential of 50% of the minimum ticket value of collective public trucking lines of jurisdiction national. Are eligible for travel from Monday to Friday and Saturday until 14 hours, provided that it establishes the competition schedule of activities. For how to obtain this benefit comunicate with transport company.

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SECURITY RIGHTS IN THE FOOTBALL IS ALSO A CONSUMER LAW

In 1996, during a party that fought and Independiente Lanus Apertura by the home fans threw all kinds of objects from the stadium in the eye injuring Hugo Arnaldo Mosca who was in the vicinity causing a progressive loss of vision.

The Supreme Court's Office determined that the responsibility for the attack is the Club Lanús as organizer and the AFA, as participants and beneficiaries the sporting spectacle. However, exonerated the State of Buenos Aires by the performance of police personnel. Both entities must compensate the victim.

In its argument, the judges emphasized the right of consumers to safety.

the Court says that "an organizer of a sports event has a safety requirement for attendees ... as those who attend a show they do in the confidence that the organizer has arranged steps to care for them ... The organizer must protect the viewer located inside the stadium, when accessing it to see the show and, when a few meters from the entrance .. "

Regarding the AFA also held responsible because it was also an organizer (actor) and benefiting from the sporting event which caused injury to the actor.

"The idea that the organizers will deal only with the sport and profit, while security is a matter of state, is unsustainable in constitutional terms. Safety is a right that consumers and users (Art 42 Constitution) who is in charge of those who develop the provision or organized under its control, because it is unreasonable to participate in transferring benefits losses. "