March 15 marks the World Day of Consumers' Rights.
MYTHS AND FACTS
take this opportunity to demystify some misconceptions about the Consumer Protection:
- "If I have a problem call the Ombudsman on 0800 and make a complaint."
Complaints can only be made personally. In 0800 only made reference. In the Province of Buenos Aires also be made by mail by sending the supporting documentation.
- "If I find a fly in a yogurt, I make a complaint and ask them silver
The Consumer Protection Act does not provide compensation. So you just get another yogurt (this time without the fly). You can make a profit if the reconciliations to reach an agreement with the company or whether there was damage and you do (and win) a lawsuit.
- "If the law gives me the reason, I report and resolve insurance at the time."
No complaint is resolved immediately, unless a life is at stake (For example: if a social work do not want to cover something of great urgency.) For the rest, the solution can take days (at best), weeks and even months.
OUTSTANDING ISSUES
consulted representatives of various associations and asked for the problem serious consumers live today. Pedro
Bussetti (deuces):
"The biggest problem is the lack of effective protection of consumer rights. People are helpless. Some examples: the poorest citizens who pay more than light because they must be nourished by the light of work being unable to pay a licensed electrician to perform the required clearance. Another example is the high interest rates on non-bank financial institutions. " Dr. Osvaldo Riopedre
(PROPER):
"The systematic violation of the law by 24,240 employers, producers and the State. Examples: Guarantees, Law of rounding lack of compliance in the prospectuses, and prepaid cellular. "
Dr. Ricardo Nasio (PROCONSUMER)
"Lack of access to the consumption of thousands of citizens. In addition to high costs and lack of regulation of private health insurance plans, among many other examples. "
Mr. Américo Garcia (UNION USER):
"Lack of information on various goods and services, as well as misleading information to entice consumers. Examples: cell phones, credit, health insurance companies, etc. ".
Dr. Alejandro Groglio (ADECODIS Assoc on Consumer Protection Disabled):
"Architectural barriers and lack of delivery of disability certificates that are necessary for social work, free public transport, cars, jobs (the law sets a mandatory quota, etc.)."
CELEBRATION
The Consumer Defense Secretariat organized the First Exposure exhibition consumer orientation "to be held from 15 to 17 March at the Exhibition Center of the City of Buenos Aires (Av. Figueroa Alcorta and Pueyrredón).
count with the presence of the Minister of Economy Felisa Miceli and the President of the Supreme Court of Justice of Argentina, Ricardo Lorenzetti. There will be musical groups, seminars and workshops on cooking, Admission is free.
MYTHS AND FACTS
take this opportunity to demystify some misconceptions about the Consumer Protection:
- "If I have a problem call the Ombudsman on 0800 and make a complaint."
Complaints can only be made personally. In 0800 only made reference. In the Province of Buenos Aires also be made by mail by sending the supporting documentation.
- "If I find a fly in a yogurt, I make a complaint and ask them silver
The Consumer Protection Act does not provide compensation. So you just get another yogurt (this time without the fly). You can make a profit if the reconciliations to reach an agreement with the company or whether there was damage and you do (and win) a lawsuit.
- "If the law gives me the reason, I report and resolve insurance at the time."
No complaint is resolved immediately, unless a life is at stake (For example: if a social work do not want to cover something of great urgency.) For the rest, the solution can take days (at best), weeks and even months.
OUTSTANDING ISSUES
consulted representatives of various associations and asked for the problem serious consumers live today. Pedro
Bussetti (deuces):
"The biggest problem is the lack of effective protection of consumer rights. People are helpless. Some examples: the poorest citizens who pay more than light because they must be nourished by the light of work being unable to pay a licensed electrician to perform the required clearance. Another example is the high interest rates on non-bank financial institutions. " Dr. Osvaldo Riopedre
(PROPER):
"The systematic violation of the law by 24,240 employers, producers and the State. Examples: Guarantees, Law of rounding lack of compliance in the prospectuses, and prepaid cellular. "
Dr. Ricardo Nasio (PROCONSUMER)
"Lack of access to the consumption of thousands of citizens. In addition to high costs and lack of regulation of private health insurance plans, among many other examples. "
Mr. Américo Garcia (UNION USER):
"Lack of information on various goods and services, as well as misleading information to entice consumers. Examples: cell phones, credit, health insurance companies, etc. ".
Dr. Alejandro Groglio (ADECODIS Assoc on Consumer Protection Disabled):
"Architectural barriers and lack of delivery of disability certificates that are necessary for social work, free public transport, cars, jobs (the law sets a mandatory quota, etc.)."
CELEBRATION
The Consumer Defense Secretariat organized the First Exposure exhibition consumer orientation "to be held from 15 to 17 March at the Exhibition Center of the City of Buenos Aires (Av. Figueroa Alcorta and Pueyrredón).
count with the presence of the Minister of Economy Felisa Miceli and the President of the Supreme Court of Justice of Argentina, Ricardo Lorenzetti. There will be musical groups, seminars and workshops on cooking, Admission is free.
info on lluzur@mecon.gov.ar
Consumers International Consumers International (CI) and consumer organizations around the world are calling on governments to end unscrupulous marketing practices used by the pharmaceutical industry. CI's global campaign seeks to companies and governments accountable for the protection of consumers against this type of drug promotion, making misleading or false for a drug, deliberately suppressing the risks and side effects, warnings using diseases to advertise and sell drugs and not to promote health. " More info: http://www.consumidoresint.org/
Consumers International Consumers International (CI) and consumer organizations around the world are calling on governments to end unscrupulous marketing practices used by the pharmaceutical industry. CI's global campaign seeks to companies and governments accountable for the protection of consumers against this type of drug promotion, making misleading or false for a drug, deliberately suppressing the risks and side effects, warnings using diseases to advertise and sell drugs and not to promote health. " More info: http://www.consumidoresint.org/
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